1. Care and Handling
All garments, linen and fabrics are handled with the greatest possible care throughout the cleaning process.
A LITTLE CLARITY, A LOT OF CARE
Terms &
Conditions.
At The Fabric Story, we take utmost care in handling every garment, linen and fabric entrusted to us. Please review the following conditions before submitting items for service.
By handing over articles for cleaning or other care services, customers acknowledge the following terms:
2. Existing or Hidden Defects
Garments with non-visible or non-apparent defects, or materials that may be susceptible to discolouration, shrinkage or other changes during cleaning, are accepted at the customer's risk. The Fabric Story shall not be responsible for such pre-existing or material-related issues.
3. Special-Care and Delicate Items
Special-care and delicate items requiring particular attention are accepted with the understanding that the cleaning process may involve inherent risks. The customer acknowledges these risks when handing over such items.
4. Colour Bleeding
The Fabric Story cannot guarantee against colour bleeding, particularly where the colour from one part of a garment transfers to another part during cleaning.
5. Uncollected Articles
The Fabric Story shall not be responsible for articles left uncollected for more than 30 days from the date they are ready for collection.
6. Stain Removal
Stain treatment is part of the cleaning process. However, complete stain removal cannot be guaranteed. Stain treatment is undertaken at the customer's risk.
7. Personal Belongings
Customers are requested to check all pockets and compartments before handing over articles. The Fabric Story shall not be responsible for the loss of or damage to personal belongings or non-cleanable items left inside articles, including cash, jewellery and other valuables.
8. Loss or Damage
In the event of loss or damage to an article, any reimbursement, where approved by the store, shall be limited to a maximum of three times the applicable processing charge (laundry or dry-cleaning charge). The customer must produce the purchase bill or proof of value to be considered for reimbursement. The decision regarding reimbursement shall be subject to the store's assessment.
Thank you for trusting us with the pieces you wear and treasure.